Case Study - The Centre for Digestive Diseases (CDD)
The Centre for Digestive Diseases (CDD) Hospital houses cutting-edge technologies enabling specialists to provide specialised treatments. CDD offers a range of services in the day-procedure unit. Patients undergo a range of procedures in its well-equipped facilities, supported by an ISO 9002 accredited organisation consisting of 38 staff. CDD offers patients a high standard of professional care and service, but also incorporated a skilled research branch for continued medical developments. Located in Sydney Australia, CDD is internationally regarded as a unique medical institution, collaborating with pharmaceutical companies, universities and medical societies in striving to provide excellence in gastroenterology.
Veracom's Solution to Medsaic's requirements consisted of Cisco routers and firewalls at the central office in Sydney with terminating VPN 'tunnels' for remote administrative systems and a low-cost high speed FTP Service for data transfer from pathologies.
CDD requires all its technologies and systems to be performing without issues and flawlessly 100% of the time. Networks, Servers, computers and specialist devices are used daily to run the facility and provide medical services to patients.
Veracom Solutions was asked to provide consulting and integration services for a major infrastructure upgrade. The scope involved replacement and upgrade of all networking devices and private network connections, replacement of aging servers, computers and specialist control systems, plus the evaluation, and integration of a new patient management database. In addition to backend system Veracom consulted on and assisted with the replacement of all computers and the establishment of a standard operating environment (SOE) and the introduction of technology policies and procedures for the IT department.
Veracom worked closely with CDD IT staff, specialist vendors, medical staff and other key stakeholders to ensure that the required solution was delivered and implemented with no impact to business operations or patient care. Veracom designed and delivered a new high speed network supporting the core server infrastructure required to run operational and medical equipment. Veracom engineers ensured the integration of the new database and replacement of all servers caused zero downtime.
With the introduction of the SOE and the new policies and procedures put in place for the IT department, CDD were able to improve efficiency, reduce operating costs and dramatically reduce system down times in operational areas.
With the assistance of Veracom Solutions, CDD have a system which continues to promote the health of patients and increases productivity of staff, while reducing the staffing costs of the IT department and the high ongoing maintenance costs of running out dated equipment.